MangoOps Updates: October 6-13, 2025
🚀 New Features
Service Desk Knowledge Base
A comprehensive knowledge base system is now available within Service Desk. You can create, manage, and version articles with built-in AI assistance for content generation. The system includes an approval workflow for article publishing and tracks how effectively articles deflect support tickets. Access it through Service Desk > Knowledge Base in the main navigation.
ML-Powered AI Assistant (Rumale 2.0)
The Ask AI assistant now uses machine learning to better understand your questions and provide more accurate responses. The system learns from conversations and can be trained with custom intents specific to your organization. Administrators can manage training data and monitor analytics in System Admin > ML Management.
Conversational Ticket Creation
Service Desk now detects your intent when creating tickets and can guide you through a conversational flow. Simply describe your issue naturally, and the system will help structure your ticket with relevant fields and context.
Half-Day PTO Requests
Employees can now request half-day leave with morning or afternoon options when submitting PTO requests. The selection appears in the leave request form and properly calculates partial day balances.
Employee Profile Update Requests
Employees can now request changes to their profile information with manager approval. Administrators have access to workflow rules, bulk approval actions, and automated routing based on field types. Find the approval queue in HR Management > Profile Update Requests.
Ad-Hoc Shift Support
Employees can now clock in without a scheduled shift, and the system automatically creates an ad-hoc shift record. This is useful for emergency coverage or flexible scheduling scenarios. The shifts appear in attendance records with an "Ongoing" status until clock-out.
Break Duration Tracking
Timesheet entries now track break durations separately, allowing managers to review actual break times taken during shifts. This data appears in the attendance records detail view and can be manually edited if needed.
Custom Field Visibility Controls
Administrators can now configure which standard and custom fields are visible, editable, or requestable by employees through profile update requests. Configure these settings in Settings > Employee Data Management > Standard Fields or Custom Fields.
HR Staff Permissions
A new granular permission system allows you to designate HR staff members with specific capabilities without giving them full admin access. Configure these roles in Settings > User Roles & Permissions.
Mobile SSO Integration
Mobile app users can now sign in using Google OAuth through Universal Links, providing a seamless single sign-on experience between web and mobile platforms.
🔧 Improvements
Attendance Records Interface
The attendance records view now includes DataTables for better sorting and searching, date range filters for focused reviews, and improved status badges for visual clarity. Access through Time & Attendance > Review Records.
Unified User Profiles
User account settings and employee profile views have been consolidated into a single, tabbed interface for easier navigation. Your profile now includes all personal, HR, and system information in one place.
Service Desk Navigation
Service Desk now defaults to an employee-focused view, showing "My Tickets" first rather than the agent queue. This improves the experience for employees using Service Desk to track their own requests.
ML Model Management
System administrators can now view ML model storage information, reload models on-demand from S3, and monitor model performance. Models are automatically cached for better performance.
Enhanced Approval Workflows
Approval actions (leave requests, profile updates) now use modal confirmations and have improved caching to speed up approval queues. The interface provides clearer feedback when processing approvals.
Real-Time Leave Balances
Leave request approval views now show the employee's current leave balance at the time of approval, helping managers make informed decisions without switching screens.
Published Schedule Enforcement
Various shift-related features now properly respect published schedule status, ensuring only finalized schedules are visible to employees in marketplace and availability features.
Field Permissions in API
Profile field visibility and editability rules are now enforced in mobile and API endpoints, maintaining consistent permissions across all platforms.
Background Job Monitoring
System administrators have access to a new background jobs monitor showing queue status, job execution times, and failure rates. Find it in System Admin > Background Jobs.
🐛 Bug Fixes
Custom Fields Display
Fixed an issue where custom field visibility settings weren't properly applied to employee profile views, causing some fields to appear when they shouldn't.
User Update Errors
Resolved UnfilteredParameters errors that occurred when updating user profiles through certain forms.
Shift End Time Handling
Fixed various issues with ad-hoc shifts that don't have defined end times, ensuring they display correctly as "Ongoing" and don't cause calculation errors.
Clock Status After Shift
Corrected the attendance widget to properly show when an employee is still clocked in after their scheduled shift has ended.
Leave Request Notes
Improved detection of notes and descriptions in leave request forms to ensure important context isn't lost during submission.
SSO Redirect Validation
Added proper validation to ensure OAuth redirect URIs match configured values, preventing authentication errors during SSO login flows.
Attendance Data Integrity
Fixed race conditions in attendance record creation that could occasionally cause duplicate or missing clock-in/out entries.
🎯 What This Means for You
For Employees: You now have more control over your profile information through the update request system, can take advantage of half-day PTO options, and can clock in for ad-hoc shifts when needed. The AI assistant better understands your questions, and Service Desk provides a clearer view of your tickets.
For Managers: Profile update approvals are streamlined with bulk actions and workflows. You can see real-time leave balances when approving requests, review detailed break duration data in timesheets, and have better tools for managing ad-hoc shift scenarios.
For HR & Administrators: The new knowledge base system reduces repetitive support questions, granular HR staff permissions provide better access control, and enhanced ML training capabilities let you customize the AI assistant to your organization's needs. Custom field visibility controls give you precise control over what employees can view and edit.
For Everyone: The unified profile interface, improved attendance records view, and various bug fixes create a smoother, more reliable experience across the platform.