Account Creation and Login

Learn how to create a new account, log in securely, manage your authentication settings, and troubleshoot common login issues in the Shifts platform.

Creating Your Account

Registration Methods

There are several ways you might create an account in Shifts:

1. Email Invitation: Most commonly, your administrator will send you an invitation
2. Self-Registration: If enabled for your organization, you can register directly
3. Admin Creation: An administrator might create your account for you

Email Invitation Process

If you received an email invitation:

1. Open the invitation email from your organization
2. Click the Create Account button in the email
3. You’ll be directed to a registration page
4. Complete the required fields:
   • Full Name: Your first and last name
   • Password: Create a secure password (see requirements below)
   • Job Title: Your position (if requested)
   • Phone Number: For authentication or notifications (if requested)
5. Review and accept the Terms of Service and Privacy Policy
6. Click Complete Registration

Self-Registration (If Enabled)

If your organization allows self-registration:

1. Navigate to your company’s Shifts URL: https://company-name.shifts.app
2. Click Create Account on the login page
3. Enter your work email address (must match your organization’s domain)
4. Complete the registration form with your details
5. Submit your registration
6. Depending on settings, you may need administrator approval before access is granted

Password Requirements

Your password must meet these security requirements:

• Minimum of 8 characters (may be higher based on company settings)
• At least one uppercase letter (A-Z)
• At least one lowercase letter (a-z)
• At least one number (0-9)
• At least one special character (!, @, #, $, etc.)
• Cannot be the same as your previous passwords
• Cannot contain your username or parts of your email address

Logging In to Your Account

Standard Login Process

1. Go to your organization’s Shifts URL: https://company-name.shifts.app
2. Enter your Email or Username
3. Enter your Password
4. Click Sign In

Two-Factor Authentication

If two-factor authentication (2FA) is enabled:

1. After entering your email/username and password, you’ll be prompted for a verification code
2. Open your authenticator app on your mobile device
3. Enter the 6-digit code displayed in the app
4. Alternatively, use one of your backup codes if you can’t access your authenticator app

Remember Me Feature

To stay logged in on trusted devices:

1. Check the Remember Me box before signing in
2. Your session will remain active for a longer period (typically 30 days)
3. Only use this option on private, secure devices

Managing Multiple Businesses

If you have access to multiple businesses:

1. After logging in, you’ll see a business selection screen
2. Click on the business you want to access
3. To switch businesses later, click your profile picture and select Switch Business

Login Security Features

IP Restrictions

Your organization may restrict logins to specific networks:

• You may only be able to log in from company networks
• Attempts to log in from unauthorized locations may be blocked
• Contact your administrator if you need remote access

Device Recognition

For enhanced security:

• The system tracks devices you use to log in
• New or unrecognized devices may trigger additional verification
• You can view and manage your authorized devices in your profile settings

Login Attempt Limits

To prevent unauthorized access:

• Multiple failed login attempts will temporarily lock your account
• The lockout typically lasts 15-30 minutes
• Repeated lockouts may require administrator intervention

Troubleshooting Login Issues

Forgot Password

If you can’t remember your password:

1. Click Forgot Password on the login screen
2. Enter your email address
3. Check your email for password reset instructions
4. Follow the link to create a new password
5. If you don’t receive an email, check your spam folder or contact your administrator

Account Locked

If your account becomes locked:

1. Wait the specified time period (usually 15-30 minutes)
2. Try logging in again with the correct credentials
3. If still locked, contact your administrator for assistance

Browser Issues

If experiencing browser-related problems:

1. Clear your browser cache and cookies
2. Try using an incognito/private window
3. Update your browser to the latest version
4. Try a different supported browser (Chrome, Firefox, Safari, or Edge)

First-Time Login

After creating your account and logging in for the first time:

1. You may be prompted to complete your profile information
2. Set up two-factor authentication if required
3. Review your permissions and available features
4. Complete any required onboarding steps shown in your dashboard

Related Resources

• Setting Up Your Profile
• Two-Factor Authentication
• Password Reset
• Account Security

This article should be updated when:

1. The registration or login process changes
2. Password requirement policies are modified
3. New authentication methods are added
4. Security features for login are updated
5. The login interface is redesigned