SOP Hub App Overview

Standardize operations, ensure compliance, and track procedure completions across your organization with SOP Hub—a comprehensive platform for creating, distributing, and tracking Standard Operating Procedures.

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What is the SOP Hub App?

SOP Hub transforms how organizations document and manage critical procedures. From safety protocols and equipment operations to customer service workflows and emergency procedures, the app provides a centralized system for creating step-by-step guides, tracking employee completions, and ensuring compliance across your workforce.

Core Value Proposition:

• 🎯 Ensure Consistency — Standardize procedures across all locations and teams
• 🛡️ Maintain Compliance — Track who has completed required procedures and when
• 🌍 Support Multilingual Teams — AI-powered translations in 15+ languages
• 📱 Enable Frontline Access — QR codes for instant mobile procedure access

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At a Glance

📋 SOP Types	🌐 Languages	🔗 Integrations	📱 Mobile Ready
14 categories	15+ supported	Training, Assets	✅ QR Access

Perfect For:

• 🏭 Manufacturing & Operations — Equipment procedures, safety protocols, quality control
• 🏥 Healthcare & Compliance — Regulatory procedures, safety documentation
• 🍽️ Hospitality & Food Service — Food safety, customer service standards, cleaning protocols

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How It Works

SOP Lifecycle

┌─────────────────────────────────────────────────────────────────────────────┐
│                           SOP HUB WORKFLOW                                   │
├─────────────────────────────────────────────────────────────────────────────┤
│                                                                             │
│  ┌────────────┐    ┌────────────┐    ┌────────────┐    ┌────────────┐     │
│  │  CREATE    │───▶│   DRAFT    │───▶│  PUBLISH   │───▶│  COMPLETE  │     │
│  │ (Template  │    │  (Review   │    │  (Notify   │    │  (Track    │     │
│  │  or New)   │    │   Edit)    │    │   Users)   │    │   Steps)   │     │
│  └────────────┘    └────────────┘    └────────────┘    └─────┬──────┘     │
│                                                               │            │
│                           ┌────────────────────────────┐      │            │
│                           │                            │      │            │
│                           ▼                            ▼      ▼            │
│                    ┌────────────┐              ┌────────────────┐          │
│                    │  VERSION   │              │   SUPERVISOR   │          │
│                    │  CONTROL   │              │  VERIFICATION  │          │
│                    │  (Diffs)   │              │   (Optional)   │          │
│                    └────────────┘              └────────────────┘          │
│                                                                             │
└─────────────────────────────────────────────────────────────────────────────┘

Integration Ecosystem

                              ┌─────────────────┐
                              │    SOP HUB      │
                              │                 │
                              └────────┬────────┘
                                       │
         ┌─────────────┬───────────────┼───────────────┬─────────────┐
         │             │               │               │             │
         ▼             ▼               ▼               ▼             ▼
   ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐
   │ TRAINING  │ │ ASSET PRO │ │  ASK AI   │ │ PROCEDURE │ │ DASHBOARD │
   │ CONNECT   │ │(Equipment)│ │  (Agent)  │ │  MANUALS  │ │  WIDGET   │
   └─────┬─────┘ └─────┬─────┘ └─────┬─────┘ └─────┬─────┘ └─────┬─────┘
         │             │             │             │             │
         ▼             ▼             ▼             ▼             ▼
   ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐ ┌───────────┐
   │Prerequisite│ │Equipment │ │  Search   │ │  Branded  │ │Compliance │
   │ training  │ │   SOPs   │ │   SOPs    │ │   PDFs    │ │  Status   │
   │ required  │ │  linked  │ │via chat   │ │  export   │ │ at-a-glance│
   └───────────┘ └───────────┘ └───────────┘ └───────────┘ └───────────┘

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Key Features

📝 SOP Creation & Management

Create comprehensive procedures with step-by-step guidance.

Feature	Description
Step Builder	Add numbered steps with titles, content, and estimated durations
Media Support	Attach images or videos to steps for visual guidance
Verification Steps	Mark specific steps requiring supervisor sign-off
Templates	Start from system templates or create custom templates
Categories	Organize by type: Safety, Quality, Operations, Emergency, etc.
Difficulty Levels	Mark as Beginner, Intermediate, or Advanced
Target Audience	Assign by department, location, or role

SOP Types:

• Safety & Health Safety
• Quality Control
• Operations & Maintenance
• Cleaning & Food Safety
• Equipment & Emergency
• Customer Service
• Onboarding & Compliance
• Environmental & Custom

Use Case: HR creates a new “Chemical Handling Safety” SOP using the system template, customizes the steps for your specific chemicals, adds verification requirements for critical steps, and assigns it to warehouse staff.

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📚 SOP Templates

Jump-start procedure creation with pre-built templates.

Template Type	Description
System Templates	MangoApps-provided templates for common procedures
Custom Templates	Business-specific templates created by your team
Clone & Customize	Start from any template and modify for your needs
Usage Tracking	See how many SOPs were created from each template

Use Case: Your safety team browses system templates, finds “Forklift Operation Safety,” clones it, and customizes for your specific equipment and facility layout.

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✅ Completion Tracking

Track who has completed which procedures and when.

Feature	Description
Step-by-Step Progress	Track completion of individual steps
Completion Percentage	Visual progress indicator during procedure execution
Completion Methods	Self, Supervised, Training, QR Scan, or Offline
Re-completion Required	Automatically require re-completion when SOPs are updated
Deadline Tracking	Set validity periods and track overdue completions

Completion Status Flow:

┌────────────────────────────────────────────────────────────────────────┐
│                      COMPLETION TRACKING                               │
├────────────────────────────────────────────────────────────────────────┤
│                                                                        │
│  ┌─────────┐    ┌─────────────┐    ┌─────────────┐    ┌──────────┐   │
│  │ PENDING │───▶│ IN PROGRESS │───▶│  COMPLETED  │───▶│ VERIFIED │   │
│  │         │    │(Steps done) │    │             │    │(Optional)│   │
│  └─────────┘    └─────────────┘    └──────┬──────┘    └──────────┘   │
│                                           │                           │
│                                           │ SOP Updated               │
│                                           ▼                           │
│                                    ┌─────────────┐                    │
│                                    │RE-COMPLETION│                    │
│                                    │  REQUIRED   │                    │
│                                    └─────────────┘                    │
│                                                                        │
└────────────────────────────────────────────────────────────────────────┘

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🔐 Supervisor Verification

Add accountability with manager sign-off requirements.

Feature	Description
Verification Required	Flag SOPs that need supervisor approval
Step-Level Verification	Mark individual steps requiring sign-off
Verification Notes	Supervisors can add notes when verifying
Pending Queue	Managers see completions awaiting their verification

Use Case: An employee completes the “Lockout/Tagout Safety” procedure. The system notifies their supervisor, who reviews the completion and verifies it with their approval.

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📖 Procedure Manuals

Compile multiple SOPs into comprehensive manuals.

Feature	Description
Manual Builder	Drag-and-drop interface to organize sections
Chapter Headers	Group related SOPs under chapters
Custom Sections	Add introductions, policies, or other text content
Table of Contents	Auto-generated TOC with page navigation
Version Control	Track manual versions with publishing workflow
Public Sharing	Share via token-secured URLs or custom slugs
PDF Export	Generate branded PDF manuals for offline use

Section Types:

• SOP sections (linked procedures)
• Chapter headers
• Custom content sections
• Dividers

Use Case: Create a “New Hire Operations Manual” that combines all onboarding SOPs, safety procedures, and customer service protocols into a single branded document that can be shared publicly.

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📱 QR Code Access

Enable instant mobile access for frontline workers.

Feature	Description
Auto-Generated QR Codes	Every SOP gets a unique QR code
Mobile-Optimized View	Clean, touch-friendly interface for step execution
Step-by-Step Completion	Complete steps directly from mobile
Bulk Label Printing	Print QR labels for equipment and workstations

Use Case: Post QR codes on equipment. Workers scan the code with their phone to access the operation procedure, complete each step, and verify completion—all without touching a computer.

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🔄 Version Control

Track changes and compare procedure versions.

Feature	Description
Version History	Complete audit trail of all changes
Version Snapshots	Full content saved at each version
Side-by-Side Diff	Visual comparison of any two versions
Change Statistics	Steps added, removed, and modified counts
Change Reasons	Document why changes were made

Change Reasons:

• Initial creation
• Content update
• Step added/removed/reordered
• Published
• Correction
• Enhancement

Use Case: After an incident, compliance reviews the version history of the safety SOP to verify what version was active, compare it to the current version, and identify any gaps.

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🌍 Multi-Language Translation

Support your diverse workforce with AI-powered translations.

Feature	Description
AI Translation	Automatic translation using GPT-4
15+ Languages	Spanish, French, German, Chinese, Portuguese, and more
Human Verification	Mark translations as human-reviewed
Quality Scoring	Confidence scores for translation accuracy
Stale Detection	Flag when source SOP updates require re-translation
Translation Disclaimers	Optional notices about translation accuracy

Supported Languages:

• Spanish, French, German, Portuguese, Italian
• Chinese (Simplified & Traditional), Japanese, Korean
• Vietnamese, Tagalog, Arabic, Hindi, Russian, Polish

Use Case: Your warehouse has Spanish-speaking workers. The safety SOP is automatically translated to Spanish, allowing workers to view procedures in their preferred language.

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🤖 AI Agent (Ask AI)

Get procedure help through conversational AI.

Capability	Description
Search SOPs	Find procedures by topic or keyword
View Details	Get full step-by-step instructions
Check Completions	Ask about your completion status
Get Summaries	AI-generated procedure summaries
Translation Access	Request SOPs in different languages
Manual Navigation	Query procedure manual contents

Example Queries:

• “How do I operate the forklift safely?”
• “What are the emergency evacuation steps?”
• “Which SOPs do I need to complete?”
• “Show me the chemical handling process in Spanish”

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🧠 AI-Powered Features

Leverage AI for smarter procedure management.

Feature	Description
AI Summaries	Auto-generated summaries for quick reference
AI Translation	One-click translation to multiple languages
SOP Grader	Analyze readability, clarity, and risk detection
Semantic Search	Find SOPs by meaning, not just keywords

SOP Grader Analysis:

• Readability score and grade level
• Ambiguous phrase detection
• Missing step identification
• Risk and compliance warnings
• Overall quality score

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📊 Analytics & Reporting

Track compliance and identify gaps.

Compliance Report:
| Metric | Description |
|——–|————-|
| Completion Rate | Percentage of users who completed each SOP |
| Pending Count | Users who haven’t completed required SOPs |
| Overdue Count | Completions past their deadline |
| By SOP Type | Breakdown by safety, operations, quality, etc. |

Export Options:

• CSV export for external analysis
• PDF manual generation

Dashboard Widget:

• Personal compliance status at a glance
• Pending and overdue counts
• Quick links to complete SOPs

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🔗 Training Integration

Connect SOPs with Training Connect for comprehensive learning.

Integration	Description
Prerequisite Training	Require training completion before SOP execution
Certification Credit	SOP completion counts toward training certifications
Auto-Verification	Training completion auto-verifies SOP competency
Create Training from SOP	Convert SOPs into training courses

Link Types:

• Required Before SOP
• Recommended Training
• Certification Credit

Use Case: Before an employee can execute the “Heavy Equipment Operation” SOP, they must complete the required safety training course in Training Connect.

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🔧 Asset Pro Integration

Link SOPs to equipment and asset categories.

Feature	Description
Equipment SOPs	Associate procedures with specific assets
Category SOPs	Link procedures to asset categories
Asset-Specific Access	Find SOPs from equipment pages

Use Case: Link the “CNC Machine Operation” SOP to your CNC machines in Asset Pro. When workers view the machine’s asset page, they see the linked operating procedures.

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🔔 Notifications

Keep everyone informed about procedure requirements.

Notification Type	Trigger
New SOP Assigned	When a published SOP applies to you
SOP Updated	When a completed SOP requires re-completion
Completion Required	Reminder for pending completions
Verification Pending	Completions awaiting supervisor sign-off
Completion Verified	When your completion is approved

Reminder System:

• Configurable reminder frequency
• Bulk reminder sending for HR
• Individual reminder tracking

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📄 PDF Generation

Create professional documentation for offline use.

Feature	Description
SOP PDFs	Individual procedure documents
Manual PDFs	Complete procedure manuals with TOC
Custom Branding	Logo, colors, headers, footers
Document Themes	Apply consistent styling
Page Numbers	Professional pagination

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User Roles & Permissions

Role	Capabilities
Employee	View assigned SOPs, complete procedures, view procedure manuals
Manager	All employee capabilities + team compliance view, verify completions
HR/Admin	Create/edit SOPs, manage templates, compliance reports, settings
System Admin	Full configuration, integrations, audit logs

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How We Compare

See how MangoApps Workforce SOP Hub stacks up against leading SOP software:

Feature	MangoApps Workforce	Trainual	SweetProcess	Process Street
Version Control	✅	✅	✅	✅
Step Completion Tracking	✅	⚡	✅	✅
QR Code Mobile Access	✅	❌	❌	❌
AI Translation (15+ languages)	✅	❌	❌	❌
AI Agent (Conversational)	✅	❌	❌	❌
Procedure Manual Builder	✅	❌	✅	❌
Training Integration	✅	✅	❌	❌
Asset/Equipment Linking	✅	❌	❌	❌
Supervisor Verification	✅	❌	✅	❌
Re-completion on Update	✅	❌	❌	❌

Legend: ✅ Included

❌ Not Available

⚡ Limited

Why MangoApps Workforce?

• 🔗 Unified Platform — SOP Hub integrates seamlessly with Training, Assets, and other workforce apps
• 📱 Frontline-First — QR code access designed for workers without computers
• 🌍 Global Ready — AI-powered translation for multilingual workforces
• 🤖 AI-Native — Built-in conversational AI, not bolted-on afterthoughts

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Getting Started

For Employees

1. Navigate to Apps → SOP Hub
2. View your pending completions on the dashboard
3. Click on an SOP to view and complete steps
4. Mark steps complete as you follow the procedure
5. Scan QR codes on equipment for instant procedure access

For Managers

1. Access the SOP Hub dashboard to see team compliance
2. Review pending verifications for your team
3. Verify completions that require supervisor sign-off
4. Send reminders to team members with overdue completions

For Administrators

1. Go to SOPs to create and manage procedures
2. Use Templates to standardize common procedures
3. Build Procedure Manuals for comprehensive documentation
4. Review Compliance Reports to identify gaps
5. Configure Settings for reminders and notifications

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Best Practices

For Creating SOPs

• ✅ Use clear, action-oriented titles for steps
• ✅ Include estimated duration for each step
• ✅ Mark safety-critical steps for verification
• ✅ Add images or videos for complex procedures
• ✅ Test with actual users before publishing

For Managing Compliance

• ✅ Set completion deadlines for critical procedures
• ✅ Review compliance reports weekly
• ✅ Send reminders before deadlines
• ✅ Re-verify completions after major SOP updates
• ✅ Link training prerequisites for high-risk procedures

For Frontline Teams

• ✅ Post QR codes at workstations and equipment
• ✅ Enable AI translations for multilingual teams
• ✅ Create mobile-friendly short procedures
• ✅ Use supervisor verification for safety-critical work

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Frequently Asked Questions

Q: How do I create a new SOP?
A: Navigate to Apps → SOP Hub → SOPs, click “New SOP,” select a template or start from scratch, add your steps, and save as draft. When ready, publish to notify assigned users.

Q: What happens when I update a published SOP?
A: Users who previously completed the SOP will have their completion marked as “re-completion required.” They’ll receive a notification to complete the updated procedure.

Q: Can employees complete SOPs on their phones?
A: Yes! Every SOP has a QR code. Employees scan the code with their phone camera to access a mobile-optimized view where they can complete steps and submit their completion.

Q: How do translations work?
A: Administrators can generate AI-powered translations in 15+ languages. Translations can be human-verified for accuracy. Employees see procedures in their preferred language automatically.

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Related Resources

• Training Connect Overview — Integrate SOP training with courses
• Asset Pro Overview — Link SOPs to equipment and assets
• Onboarding App Overview — Include SOPs in new hire checklists

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SOP Hub helps organizations standardize operations, ensure compliance, and empower frontline workers with the procedures they need—when and where they need them.